Legal agreement governing your use of RainbowLens VR training services
These Terms of Service constitute a legally binding agreement between you and RainbowLens Ltd. By using our services, you agree to be bound by these terms. Please read them carefully.
By using our services, you agree to these terms and our Privacy Policy.
We grant you a lifetime license to use purchased VR training modules.
You must use our services legally and respect intellectual property rights.
One-time payment for lifetime licenses. Hardware sold separately.
14-day cancellation right for services not yet provided.
Limited liability as permitted by UK consumer protection laws.
Key terms used throughout this agreement:
VR training modules, on-site delivery, technical support, and related offerings provided by RainbowLens Ltd.
The non-exclusive, non-transferable right to use our VR training modules as specified in your purchase agreement.
All VR scenarios, 3D environments, training materials, software, and documentation provided through our services.
The individual or organization that purchases, accesses, or uses our services.
Perpetual access to purchased VR training modules, subject to these terms and technical compatibility.
Training sessions conducted by RainbowLens trainers at client premises using company-provided equipment.
Subject to payment and compliance with these terms, we grant you a non-exclusive, non-transferable lifetime licence to use the purchased VR training modules for internal training purposes within your organization.
You may not: copy, modify, or distribute our content; reverse engineer our software; use services for illegal purposes; sublicense or transfer rights; or remove proprietary notices.
Lifetime licences include access to version updates released during the first 24 months. Extended support and major version upgrades may be available separately.
Our services require compatible VR hardware (Meta Quest 3 recommended). We are not responsible for hardware performance, compatibility issues with third-party devices, or hardware maintenance.
Maintain confidentiality of login credentials and notify us immediately of any unauthorized access.
Use our services only for lawful purposes and in compliance with all applicable UK laws and regulations.
Ensure adequate space for VR use, supervise trainees as needed, and follow all safety guidelines provided.
Training analytics may be collected to improve our services. See our Privacy Policy for details.
Commercial resale or redistribution of our content
Modification or reverse engineering of our software
Use that could damage, disable, or impair our services
Harassment, discrimination, or illegal activities using our services
All prices are in British Pounds (£) and exclude VAT unless otherwise stated. We reserve the right to adjust prices for new customers, with existing licence holders protected from price increases for their purchased modules.
Full payment is required before service activation. We accept major credit cards, bank transfers, and other payment methods as specified during checkout.
Due to the digital nature of our services, we generally do not offer refunds for purchased licences. However, you have rights under UK consumer protection laws:
VR module access is provided immediately upon payment confirmation. Hardware purchases are subject to separate delivery terms. On-site training sessions are scheduled based on mutual availability.
UK Consumer Rights Act 2015: Our services must be of satisfactory quality, fit for purpose, and as described. If they are not, you have the right to a repair, replacement, or refund. These legal rights are not affected by any terms in this agreement.
We warrant that our services will substantially conform to their description and documentation. We do not warrant that services will be uninterrupted or error-free.
To the extent permitted by law, we exclude all implied warranties and conditions. Our total liability to you for any claim is limited to the amount you paid for the services in the 12 months preceding the claim.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
If you use our services for business purposes, we accept no liability for business losses including lost data, profits, revenue, or business opportunity.
You agree to indemnify and hold harmless RainbowLens Ltd from any claims, damages, or expenses arising from your breach of these terms, misuse of our services, or violation of any laws.
You may stop using our services at any time. Lifetime licences remain valid for continued use of purchased modules, subject to these terms.
We may suspend or terminate your access if you materially breach these terms and fail to cure the breach within 30 days of notice, or if required by law.
Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, warranties, liability, and governing law survive termination.
Contact us first to resolve any issues directly
If unresolved, we may suggest mediation through an independent service
As a last resort, legal proceedings may be brought in English courts
These terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This agreement is prepared in English. Any translated versions are for convenience only.
For technical issues and general inquiries about our services
support@rainbowlens.co.ukIf we cannot resolve a complaint, you may refer it to the following alternative dispute resolution provider:
Website: cedr.com
Phone: 020 7536 6000
Online Dispute Resolution Platform: If you are a consumer based in the European Union, you can submit complaints via the EU Online Dispute Resolution platform.
We may update these terms from time to time. When we make material changes, we will notify you through our website or by email. Continued use of our services after changes constitutes acceptance of the new terms.